Frequently asked questions
Ordering and Delivery
Ordering
- Assemble and order Roetz bike and e-bike online
- Do you also have your own showroom?
- What's the delivery time of a Roetz bicycle?
- Where can I make a test ride?
- Can I buy a Roetz in a bike store?
- How about business bikes or bike sharing?
- Do you have a bikes in stock?
- Can I hand in my current bike?
Payment
- How can I pay my bike?
- Are you part of the Dutch national bike plan?
- Can I also lease a Roetz?
- How do I change, cancel or return my order?
Delivery
Maintenance
Maintenance
- Can I buy spare parts for my Roetz?
- Maintenance of a Roetz
- How do I maintain my leather Brooks saddle?
- How do I maintain my Brooks Cambium saddle?
- Cleaning the chain of your bike
- What is the right tyre pressure?
Assembling
About our previous e-bike models Road+ and Vigour+
Battery Road+ and Vigour+
- Where can I find the engine and battery of the e-bike?
- How do you charge the e-bike?
- Can you take out the battery?
- What is the charging time of your e-bike battery?
- What distance can I ride with a full battery?
- What to do with an old e-bike battery?
- Battery tips from the Cycling Association and Fire Brigade
Using the e-bike Road+ and Vigour+
About our regular bikes
Sustainable and unique
Components
- How much weight can a front and rear carrier bear?
- How about the wooden fenders?
- Do your regular bikes have gears?