Frequently Asked Questions
Ordering and Delivery / Ordering
Absolutely. You can easily assemble your own Roetz online with our configurator and order the bike straight away.
At the Roetz Fair Factory in Amsterdam-North we build all our unique, handmade bikes and e-bikes. We have a showroom here as well, where you can see, try and order our different bikes. When you come and visit us, you can get a tour at our factory and meet the makers at the same time!
Every bike is unique and will be compiled with care and attention according to your own preferences. As we use existing frames, we depend on the availability of frames. You can find the current delivery times of the Originals bicycles via https://roetz-bikes.com/collection If you are interested in Branded Bikes, please contact us via Info@roetz-bikes.nl, because the delivery times for Branded Bikes depend strongly on the colour and the number of bikes.
The best way to experience a Roetz for yourself is to make a test ride. To do so, you're welcome in our Roetz Fair Factory in Amsterdam-North. Just book a test drive easily through our website. A little tour in our factory is included as well!
You can also visit our local dealers for a test ride. Here you find a complete list of our dealers.
With our branded bike configurator you can easily assemble your own Roetz for your company or organization. When you order 10 bikes or more, it's possible to choose each RAL colour you prefer. Branded bikes can optionally be delivered including a smart lock, maintenance and insurance, both in a buy or lease construction. For more info visit our website.
Each Roetz is unique! Because you can assemble our models in so many different ways and because we manufacture our bikes locally in our own factory, we build each Roetz on request. Therefore we hardly have any bikes in stock.
However, you can also take a look at our outlet collection page. Now and then we do have some models available for direct delivery.
Yes sure! We happily take in your old bike and ensure all parts get a good destination. If your bike has a steel frame that's still intact and fits in our design line, we build an original Roetz with it. Do you want to order your new bike online? Please send us an e-mail to info@roetz-bikes.nl saying 'I want to trade in my bike'. We will send you a code you can use online and you can turn over your bike when you pick up your new Roetz. Do you want to order your bike at our factory? Then we will arrange this during your visit. Please note: We cannot turn your old bike into your own new Roetz. Our production process is too complex for this. But it's great to know maybe one day there'll be a Roetz riding somewhere, that's built with your donated frame!
We offer you a € 50,- discount on your new Roetz bike or e-bike when you hand in your current bike at our Fair Factory in Amsterdam.
Ordering and Delivery / Payment
Roetz offers you several payment methods, all provided in the secure environment of Mollie. In onze showroom kun je ook per PIN betalen.
Yes, it's possible to purchase a Roetz within the Netherlands as part of the 'labor costs scheme' (WKR), a tax measure that can be beneficial for you. You order your bike (including accessories and insurance as you like) through your employer and you'll pay the bike from your gross salary. Want to know more? Check out these links: National Bicycle Projects, Company bikes Nederland or FiscFree.
How does it work online at our site? Order your Roetz easily with our configurator and choose the "WKR / FISC FRE / BFN" payment method. After you've ordered, you receive a confirmation email; you can submit this to your employer. When we've received an agreement confirmation, we start building your bike!
For sure, you can lease an e-bike directly through Roetz with FrieslandLease. We also have partnerships with Lease-a-Bike and HelloRider amongst others. If you have a voucher code, you can enter this during the checkout. For more information visit roetz-bikes.com/lease.
Our custom made bikes are built according to personal preferences. Therefore you cannot cancel an order after purchasing your bike, since our product is on the legal list of exceptions, as provided by the Netherlands Authority for Consumers and Markets (ACM). If you want to change something of your order afterwards, please contact us to see what we can do for you.
Accessories can be returned within 14 days after delivery. Please contact us for a return request.
Ordering and Delivery / Delivery
Whilst ordering your Roetz bike you can choose for a pick-up at the Roetz Fair Factory or choose our ready to ride delivery at home or at one of our local dealers. You'll be informed when your bike is ready.
We'do our best to deliver your Roetz anywhere you like, at home or at a dealer in your area. Delivering a bike roadworthy in Belgium costs € 45.
Everywhere in the Netherlands, we can deliver your bike 'ready-to-ride' at your doorstep. The default transport rate is € 29.
Deliveries to a European country cost € 50 (e.g. DE, IT) or € 100 (e.g. DK, FR, IT, ES), depending on which country. The bike arrives in a box as almost ready to ride and you can do the final assembly yourself. To help you with this we made some instructional videos.
Contact us by mail for countries outside Europe and we get you a customized offer.
Of course we find it very unfortunate when you receive your new Roetz in a damaged state and we do everything to prevent this. However, when the bikes is damaged at the time of arrival, please let us know immediately by sending us a claim request by mail. Also mention your order number and the kind of damage.
We ensure you to sort things out as quickly as possible.
Maintenance / Maintenance
Yes, for sure! In our webshop you will find a range of accessories and spare parts, such as a wire basket, child seats and lights. If you can't find what you're looking for, please contact our customer service: Mail to info@roetz-bikes.nl or call +31 (0)20 8200 804.
By maintaining your bicycle properly, you can extend its lifespan and enjoy a better riding experience! We recommend having your first service performed 10 to 12 weeks after receiving your new bicycle. A local dealer or bicycle mechanic will know what to inspect during this initial service. In addition, annual maintenance is important to keep your bicycle in good condition. For this, you can also visit a dealer or bicycle mechanic in your area. You can also read our blog post about bicycle maintenance (including tasks you can do yourself!).
It's best to treat a leather Brooks saddle with Brooks Proofide leather fat. It makes the leather supple and more comfortable. It also offers protection against weather influences. Apply this leather fat mainly at the bottom of the saddle and use a small amount for the upper part only. Rub it out well with a soft cloth to prevent staining. Grease the saddle regularly in the first few weeks and from then on every 9 months. A wet saddle can cause stains in clothing. Wet leather can also start sagging and damaging the saddle. Therefore it's better to protect the saddle with a cover when leaving the bike outside. When the saddle still gets dirty or wet, clean it with a cloth and treat the saddle with Brooks Proofide.
The correct leather tension ensures that the saddle stays in shape and retains its comfort. To strengthen the leather deck, turn the bolt in the saddle nose up to 90 degrees at a time and check the tension. Be careful, don't strain too much or too often. As soon as you've reached the end of the nose bolt, you can't strain the saddle any further.
A Brooks Cambium saddle is made from volcanic rubber with an organic cotton top layer. The saddle is highly weather-resistant and requires little maintenance.
For cleaning and maintaining the chain and the gear wheels you can use some lukewarm water and a brush.
First remove the worst dirt with an old cloth. You can also get a special chain cleaning set.
It's important to grease the chain immediately after cleaning. For this, Roetz uses Cyclon Law Lube chain oil, which is suitable for wet weather conditions. Drip a little oil on the whole chain and let it move in for a few minutes.
After that, take off the remaining oil with a cloth.
The right tyre pressure for a city and touring bike is around 4.0 bar. The maximum pressure is indicated on the tyre.
A high pressure ensures less rolling resistance and better protection against a flat tyre.
A lower pressure offers more comfort and more grip on the road.
Maintenance / Assembling
A Portugese cork grip can be mounted onto the handlebar with a pu wood adhesive fiber glue.
To do so you keep the grip in oblique position and apply the glue while slowly turning the grip. After this you gently screw the grip onto the handlebar, so that the glue distributes well. The vibrant glue starts to fizz a bit and hardens, which results in a fixed connection.
The recommended drying time is 24 hours.
With the right adjustments you can avoid back, knee or neck complaints.
You can raise or lower the bicycle saddle and slide it forwards or backwards across the rails. Besides, you can fix the saddle horizontally or with the point slightly up or down. With the right height your legs will still be a little curved when the peddle is fully down. You should also be able to reach the ground when standing still. To determine the height of the handlebar you sit down on the saddle and swing your hands forwards. You should have a slight kink in the elbow while you can hold the handles properly and sit upright. At a city bike you usually choose a more upright position whereas at a sporty seat or bike you tend to lean forward. Use the bolt on top of the handlebar to change the height. With the bolt underneath the handlebar you change its horizonal position. Used tools are a hook wrench 6 and a ratchet wrench or hex 13.
We usually deliver the bikes fully assembled to your doorstep. All you have to do is to adjust the saddle and the handlebar.
With international deliveries in a box, there are some tiny bits you have to fix for yourself. To help you we made some handy videos!
Also check out our tips for adjusting your handlebar and saddle.
About our previous e-bike models Road+ and Vigour+ / Battery Road+ and Vigour+
Note: This model is no longer available for sale. This information is only for current users. To charge the battery you connect the e-bike to a normal power outlet with the supplied charger adapter. Take off the crew cap and make sure it is put back after charging. A full charge of an empty battery takes around 3 hours.
For safety reasons it's important to charge the battery indoors. Outdoor charging should only be considered on dry days and with great care.
Note: This model is no longer available for sale. This information is only for current users. The battery is integrated in the all-in-one motorhub, therefore you can't take it out separately.
Note: This model is no longer available for sale. This information is only for current users. A complete charge of the battery takes about 3 hours.
The battery is regenerative and charges automatically when you backpedal, through which you slightly slow down at the same time.
Note: This model is no longer available for sale. This information is only for current users. The range of a Roetz e-bike depends on the type of support, terrain and way of cycling. 1. No assist | you cycle without support 2. Eco 25-45 km | when you provide more power yourself or keep the same speed over a longer distance, 40-45 km is possible. In urban areas (with lots of accelerating and braking) 30-35 km is more common 3. Turbo custom 20-45 km | depending on how you configure this setting 4. Turbo 20-30 km | when you provide more power yourself or keep the same speed over a longer distance, 30 km is possible. In urban areas (with lots of accelerating and braking) 20 km is more common The battery is regenerative, by backpedaling and herewith slightly braking, it charges itself. Without support you can still ride quite comfortably on a Roetz e-bike.
Properly inflated tyres will also help increase the range.
Batteries contain parts that are harmful to the environment. It's important to collect old batteries carefully and keep them apart from regular household waste. For this reason they carry a special waste label.
If you want to replace the battery you can go to our dealers or the Roetz Fair Factory for a battery swap. Roetz ensures your old battery is processed correctly, free of charge.
Visit www.inlever.info for more information.
Check out the tips from the Dutch Cycling Association and Fire Brigade for optimal battery use: https://iklaadaccuraat.nl/
About our previous e-bike models Road+ and Vigour+ / Using the e-bike Road+ and Vigour+
Note: This model is no longer available for sale. This information is only for current users. 1. Cycle at least 8 km/h 2. Pedal backwards 3 or 4 times 3. Continue pedaling forwards 4. The motor is now activated Turn on the e-bike Turn on the e-bike with the remote control You can also activate the e-bike with the optional Zehus remote control: User manual Check the user manual for more info.
To activate the Zehus all-in-one motor:
Note: This model is no longer available for sale. This information is only for current users. You can control the e-bike on your smartphone with the Zehus App. In this bluetooth app you register your e-bike, select your assistant modes, lock or disable the bike and check your bike data. Its user-friendly interface offers you a dashboard of your e-bike. You can also mount an optional bluetooth remote control on the handlebar. With it you can select and change your support mode while riding, keep an eye on the battery percentage or use it as a speedo meter. Bike manuals: Zehus Rider's Guide (full manual) Remote control manuals: Remote Control Rider's Guide (full manual)
Note: This model is no longer available for sale. This information is only for current users. Yes, the Zehus App is available for both platforms. You find it in your local app store. This Zehus app replaces the app bitride bitConnect. Users of this app need to install the new Zehus app and also need to re-connect the (optional) remote control. Users of the older app bitride MyBike can keep using this app. Please note that the manufacturer no longer updates this version.
Note: This model is no longer available for sale. This information is only for current users. When you notice a problem with your e-bike, such as support or battery issues, please take the following steps. . See if the charger is still functioning and the battery is fully charged . Open your app and see if the bike (and remote control) has the latest updates . Users of the app bitConnect need to update the app to the app Zehus . Check the manuals of the e-bike, in the app or online If the problem persists, you can contact our Customer Service or your local Roetz e-bike dealer. To contact Roetz you can submit a warranty or repair request on our website. Use your sales order number and the Zehus report as a reference and describe your problem accurately. If you want to contact your local e-bike dealer, you can find a list over here.
Note: This model is no longer available for sale. This information is only for current users. This short instruction video explains you how to connect the Zehus app with the e-bike and (additional) remote control.
About our regular bikes / Sustainable and unique
We could reverse this question: why should we use new frames when over one million Dutch bicycles are thrown away each year? Roetz uses the solid steel frames of orphan bikes, collected by various Dutch municipalities. We dismantle the entire bike in loose parts, so that we can easily recycle all components. We remove the original coating of the frames and front forks and check them carefully. Only those that fully meet our quality requirements get a new, three layered powder coating. After that they start their new life! Bear in mind a Roetz is a new bike. We are convinced our recycled steel frames will last longer than most other new bikes, often with aluminum frames. That's also why we offer a 5 year guarantee on our frames!
Most people see broken bikes in them and thus waste. We see useful materials for our design bikes and are happy to give these materials a second chance!
First of all we reuse frames of existing bikes, so that every bike is a one-of-a-kind with its unique details. For example, you can discover stamps or ornaments from the original brand. Or find a typical form, such as the French or Dutch classic bicycle style. This also means that your frame may differ a little from the images you see online. Secondly, you are the designer of your own Roetz! You can assemble your bike as you like, so it really becomes your bike. Discover all possibilities in our online configurator and create your own unique Roetz!
We work hard to improve our positive impact on the planet and people. Here are some sustainable choices we stand for: . Reuse of steel frames and front forks (more than 30% of a bicycle) . Recycling all parts of used bikes and packaging materials we don't use . Applying sustainable components such as wood and cork . Use of high quality parts, such as tyres, brakes and saddles . Offer employment to people with limited opportunities in the labor market and encourage them to discover and use their talents . Remanufacturing of existing bike fleets, such as the public transport bikes of the Dutch Railways, with 70% reused materials So, when you ride a sustainable Roetz you truly contribute to a more healthy planet!
. Give a second life to discarded materials, such as dress guards made from conveyor belts
. Co-operate with suppliers from the Netherlands and neighbouring countries. This ensures less transport and lower CO2 emissions
About our regular bikes / Components
Our wooden fenders give your bike the typical Roetz look. They are specially made for us by a German supplier and consist of ash wood with a protective coating. Unlike aluminum fenders the wooden mudguards don't rust. Scratches are also less visible due to the flexible material. The wooden mudguards will last for many years by cleaning them every now and then with lukewarm water and then treating them with some special wood oil. Together with the manufacturer we developed a premium oil ourselves. It comes in a small tin and you can obtain the oil by sending us a mail.
A Roetz is equipped with 1-speed (no gears), 3-speed or 7-speed: . A 1-speed bike has one fixed stage position and a coaster brake. . A 3-speed bike has three gears and a coaster brake. . A 7-speed bike has seven gears and front and rear hand brakes (Shimano rollerbrakes). For the 3-speed and 7-speed we use the Shimano Nexus acceleration system that is user-friendly and reliable. The 3-speed has a clickbox on the right racing end. With the 7-speed a gear hub is mounted in the rear wheel.
General / Terms and Conditions
General / Privacy policy
General / Warranty
At Roetz we fully trust our bikes and e-bikes. Hence we give 5 year warranty on the steel frame. After a product is being repaired or replaced under warranty, the warranty period doesn't start over again. The receive date of the bike is the benchmark for the warranty period.
We offer 2 year warranty on the engine and 1 year on the battery, or 1000 charging cycles.
Bike parts and the lacquer have 1 year warranty.
On our site you can read about our warranty and conditions in more detail.
General / Theft and loss
The frame number of your bike is unique and makes it traceable. So always note this and keep it in a safe place.
With this number you can report the police when your bike has been stolen or went missing. You find the frame number at the bottom of the frame, near the bracket of the crack axle.
Because of possible theft, we advise you to insure your bike properly.
We have our insurance partner ENRA, specialists in bike insurance. For more information and registration (in Dutch only), visit their webpage.
General / Insurance
Contact / Dealers
Roetz bikes and e-bikes can be bought at around 65 bike stores in the Netherlands, and our network of dealers is expanding. If you're looking for a specific location, or want to become a dealer yourself, go to our special dealer page.
We also have a number of dealers abroad, such as in Belgium, France and Germany.
Contact / Roetz Fair Factory and showroom
You're welcome to visit our Fair Factory and showroom in Amsterdam-North! We're open from Monday to Friday between 09:00-17:00. Our address: Roetz Fair Factory Schaafstraat 17 1021 KD Amsterdam The Netherlands
Contact / Customer service
Do not hesitate to contact us if you want to know something. We are happy to support you! Our e-mail address for all inquiries: info@roetz-bikes.nl Call us from Monday to Friday between 09:00 and 17:00: +31 (0)20 8200 804 Or use our chatbot in the corner right under at our website. For questions about your Roetz you obtained through one of our dealers, it's best to contact them directly.
About our previous e-bike model Tour+ / Using the e-bike Tour+
Note: This model is no longer available for sale. This information is only for current users. Our TOUR+ e-bike is an easy to use e-bike that comes with a middle motor and a removeable battery. With a button on top of the battery you can select and change your support mode while cycling : Eco, Smart or Sport. When support is turned off, you can use the bike as a regular bike with 7 gears.
Note: This model is no longer available for sale. This information is only for current users. You can select the links to download the Pendix.bike PRO app for your Google Android system or for your Apple iOS system.
Click here for the complete Pendix System Manual. You can download and/or print this PDF.
About our previous e-bike model Tour+ / Tour+ Battery
Note: This model is no longer available for sale. This information is only for current users. The 48 V Pendix ePower300 battery) has a capacity of 330 Wh and works on the basis of modern lithium-ion technology. The battery is mounted with a metal holder directly on the bike frame. It can be easily removed from the bike and fully recharged in 5,5 hours with the supplied 60 W charger. While driving, the battery shows you the current charge level through the color changing LED ring. The battery has a USB interface for charging external devices such as your mobile phone.
Note: This model is no longer available for sale. This information is only for current users. The Tour+ has a range of appr. 60-80 km in ECO mode. The range depends on several factors such as support level, air pressure of the tyres, driving style, weather and weight. The Tour+ has three support modes, ECO (longest range), SMART and SPORT (shortest range). You can also change your driving profile in the Pendix.bike PRO app. The profile 'Performance' means stronger support and a smaller range, whereas 'Effeciency' provides less support with a longer range.
Note: This model is no longer available for sale. This information is only for current users. There's a steel bracket in the bottom of the battery, which can be pulled out and secured easily with a bicycle lock. You can also get a special battery lock that is firmly attached to the battery holder. When the lock is closed, the battery cannot be removed from the holder.
Note: This model is no longer available for sale. This information is only for current users. You can see the charging level of the battery from the color
of the LED display on top of the battery: Green | 100 % – 71 % Yellow | 70 % – 41 % Orange | 40 % – 16 % Red | 15 % – 6 % Red blinking | 5 % – 0 % You can also find the charging level in de Pendix app.
Note: This model is no longer available for sale. This information is only for current users. Batteries are sensitive to extreme temperatures. They function best at a temperature between 10 and 20 degrees Celsius. It is therefore best to store the battery at room temperature and only place it on the e-bike when you set off. Here we give 6 tips for using the battery in cold weather. The tips for removing the battery from the bicycle only apply to bicycles equipped with the Pendix system. 1. Charge level and temperature If winter driving is too cold for you, it is best to store the battery at a temperature between 10 and 20 degrees Celsius and keep the charge level between 50 and 80%. 2. Take it easy At low temperatures, it makes sense to downshift a gear. Select a lower gear with a correspondingly higher cadence. A cadence of 70 to 80 revolutions (rpm) is ideal for this. Frequent starting and stopping requires more energy. Therefore, try to pedal as evenly as possible. This optimizes the range of the e-bike battery. 3. Different support levels An e-bike has different support levels. The higher settings in particular are best used in winter. Due to the stronger pedal assistance of the motor, the absorbed current heats the battery. And we also get warmer when we move more in cold weather. 4. E-bike maintenance in winter A well-lubricated chain and the correct tire pressure ensure that the battery has to supply less energy. Tire pressure that is too low causes more friction on a firm surface, which leads to a loss of speed. More energy is then required to reach the desired speed. Do a winter check in the fall or make an appointment at the dealer. 5. Charge battery A cold battery charges very slowly. Therefore, if the battery has become cold, it is better to charge it indoors and at room temperature. In that case, let the battery warm up first to prevent condensation. Condensation negatively affects the charging cycle and, in the worst case, can cause damage to the battery. It is therefore only permitted to charge the Pendix battery at a temperature between 10 and 45 C, as described on the instruction label on the battery. 6. Battery protection covers With our neoprene protective covers for Pendix batteries, cooling is slowed down and also prevents overheating. Ask our customer service about this.
Check out the tips from the Dutch Cycling Association and fire brigade for optimal battery use: https://iklaadaccuraat.nl/
About our regular bikes / What bike suits me?
The Roetz Originals collection consists of two models: the Road and the Vigour. The Road is the modern, stylish variant of the classic city bike. The bike kicks rather light and you sit comfortably upright due to the high and spacious handlebar. The chain guard has the same colour as the frame. The black and white tyres contain a reflection stripe. The robust Road is very suitable for placing a child seat and for light transport! The Vigour has a sporty appearance with the looks of a vintage bike. It has a slightly heavier resistance than the Road and the handlebar is placed more to the fore. As you bend over somewhat, it's easier to ride fast speed, a bit similar to a racing bike. Other features are the narrow saddle, the aluminum chain protector and the cream-coloured, thick tyres with reflection stripe. The Vigour has a luxurious finish and is an elegant and cool Roetz!
We offer two frame sizes: Size 1 and Size 2. In our configurator you can choose the size that fits best to your height. If you have doubts between the two sizes, we recommend you to opt for the larger size. LADIES 157-169 cm | Size 1 (52-55 cm) 170-179 cm | Size 2 (56-61 cm) MEN 165-179 cm | Size 1 (53-57 cm) 180-189 cm | Size 2 (58-63 cm)